After a long wait, casinos were able to reopen their doors on Monday the 29th of June. “It has been over three months since we closed our doors in support of the nationwide lockdown. We have been busily preparing the hotel and casino to host our guests in a safe, hygienic and welcoming environment. Our staff and guests can feel comforted knowing that we have implemented world class health and safety protocols that go beyond what is required. We cannot wait to welcome guests at Time Square once again,” says Time Square’s General Manager, Ruben Gooranah.
In the week prior to the lockdown, Time Square introduced social distancing and queue management procedures, switched off every second slot machine and reduced the number of players at each casino table to create space between guests. In addition, the sale of alcohol was stopped and its restaurants were reconfigured to increase space between tables and meet head count limits.
Time Square has always adhered to the strictest principles of hygiene and cleanliness at all of its facilities. In addition to ongoing cleaning schedules, additional and enhanced cleaning and sanitisation practices were introduced. These have been amplified in anticipation of the complex’s reopening on 29 June.
Other measures include strict access control in keeping with head count limitations; temperature screening of guests at entrances, and Perspex partitions between slot machines and at gaming tables. Time Square will also limit the number of guests at each casino table and switch off every second slot machine to ensure social distancing. Perspex shields have been installed at check in counters and reception desks, and flowers and magazines in hotel rooms have been removed to reduce touch surface areas. Guests will be required to answer a medical screening questionnaire on arrival at The Maslow Hotel and in advance of visiting the casino. It will also be mandatory for all visitors to wear cloth masks at all times.
Furthermore, only members of Sun International’s loyalty programme, Sun MVG will be allowed on the casino floor. Registration is free at the Sun MVG Desk at Time Square.
According to Gooranah, several changes have been made at restaurants such as providing cutlery in a closed paper sleeve. The hotel’s buffet restaurant, Tatso will operate as a la carte for the foreseeable future. While the restrictions on group gatherings remain, the Sun Arena will be closed and events scheduled to take place have been cancelled or postponed.
“These are indeed extraordinary times and we have taken extraordinary measures to help our guests feel safe when they visit Time Square. Certainly, it will all take some getting used to but we trust that once our guests are familiar with the new way, their visits to Time Square will be as pleasurable as they always were.
“When Time Square opened, it was with the promise to deliver the very best experiences in an all encompassing destination. This will never change.”
Sun International’s health and safety protocols can be accessed from the website www.suninternational.com