Reviews have become increasingly important to establishments, with most consumers checking up on a restaurant or a hotel before making their booking. Ashleigh and Quinton McHaffie, the founding owners of Social Places and GoReview recognised this and launched GoReview. This platform offers establishments a way to manage online reputation and offer access to centralised reviews.

Business with one or multiple locations can now manage all of their social media reviews from one spot. GoReview aggregates reviews from platforms such as Facebook, Google, TripAdvisor and Zomato. It then allows businesses to view and respond to reviews, as well as to pull insights and data on a store and brand level.

A fantastic customer service innovation is that the product also offers a live customer feedback tool. Each location has a unique QR code and branded mobi site where customers can leave a review. “If the review is negative the manager of the establishment receives an SMS instantly and can help resolve the issue while the client is in-store. If the review is positive, the store’s social media icons will appear and the client can choose to share their positive experience online.” Says Ashleigh McHaffie.

GoReview’s benefits include:

  • Reducing the amount of time that it takes a business to manage their online reputation across multiple platforms
  • Having a centralised dashboard where businesses can view their online reviews
  • Giving accurate stats and valuable, visual insights, to businesses on a store and brand level
  • Keeping negative reviews offline while promoting positive feedback online
  • Helping businesses improve their level of customer service
  • Creating a great, simple user experience for customers and store managers

“Our goal is to become a staple in the hospitality and retail industry across Southern Africa. Our product offers business owners a chance to be in control of their online reputation and offer better customer service, so in these competitive arenas, the product will become a necessity. We are passionate about our software and we’d like to consider ourselves as the thought leaders in the location-based marketing space. We are always on the lookout for new trends in the tech industry that will keep GoReview at the forefront of customer feedback and online reputation management,” adds Quinton McHaffie.

Watch this video to find out more about GoReview:

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