Approximately 1.2 million transactions take place annually in Table Mountain’s food and beverage outlets. With such a high volume of visitors moving through the outlets, the Food and Beverage team felt that it was imperative for payment transactions to happen quickly and smoothly, and last year the outlets introduced Sureswipe’s Integrated Payment Solution to speed up the process.
Table Mountain Cableway’s Food & Beverage Manager, Eugene Labuschagne says, “Tourists don’t want unnecessary hold ups – they want an incredible Table Mountain experience all round. We found that increasingly, slow transaction speeds of processing payment verifications and transactions was causing lengthy downtime periods and presented us with a major challenge as this impacted negatively on business and on customer throughput.”
Before the onset of the busy tourist season in December, the F&B department decided that it was critical to overcome their card payment challenges.
Says Labuschagne: “We were attracted to Sureswipe’s Integrated Payment and POS solution for many reasons. They are an independent card service provider. They promised us quick turnaround times and support; and also had the capability to handle Tap & Go contactless payment transactions.”
On the 1st December 2017, the Sureswipe team arrived at the Cableway at 6h00 and swopped over to the new system. The system was up and transacting in a couple of hours, integrating with the backend Micros POS. Sureswipe’s Integrated Payment solution at Table Mountain Cableway comprises twelve Point-of-Sale devices, situated across the Wi-Fi lounge, Cafe and Terrace Bar.
Labuschagne says they have not experienced any downtime since inception. “The Tap & Go system is fast – transactions take less than a second. Our contactless payments have increased from 20% to 27% in less than five months, which shows us that the use of this technology can help to improve the visitor experience. We expect it to become a large part of the business. Contactless payments also appeal to visitors because of the reduced security risks as they don’t have to hand over their cards.”
“Instantaneous Tap & Go expedites queues while fast, smooth and seamless transactions not only enhance the customer experience but impact positively on the accuracy and efficiency of our accounting system. In addition, a great bonus for our accounting team was that Sureswipe customised the reporting system to suit all their needs.”
For more information on Sureswipe, visit www.sureswipe.co.za