Sun International has been recognised for the extensive Covid-19 controls that the group introduced across all of its hotel and casino properties. The Institute of Risk Management South Africa awarded the group as a whole, with Sun International’s Sheena O’Brien (pictured above) receiving a runner-up award in the Risk Specialist of the Year category for successfully guiding the group through the pandemic.
“From the outset, our priority was to protect our guests and our staff. We closely monitored the advice from local and international health organisations and experts, and ensured that we followed best-practice for the industry. We are extremely proud to receive this award as it recognises the weeks and months of research and hard work that went into making our properties safe,” said Graham Wood, COO of Hospitality at Sun International.
“Sheena and her team deserve their accolades. The team’s efforts positioned us as an industry leader in Gaming and Hospitality. They took expert advice and translated into practical action, and it was thanks to the protocols they put in place that government allowed our casinos to reopen as early as July, followed six weeks later by our hotels.“
As soon as the risk of Covid-19 became apparent, Sun International formed a Crisis Task Team comprised of senior executives, and the Risk Committee continually reviewed and updated the Business Continuity plans in response to Covid-19. The Sun International group also engaged with all parties – government, regulators, partners, customers and staff – to keep up to date with regulatory changes, collaborate with industry and proactively implement necessary measures at all operations.
Sun International developed a Covid-19 Policy and Health plan which was published on their website and implemented by business operations. It was then shared with government and regulators in countries where the group operates, and the judges from The Institute of Risk Management South Africa say that the comprehensive document and subsequent sharing of the plan is what set Sun International apart from its competitors.