Hoteliers are under extreme pressure at the moment – not only are guests scarce but safety measures to stop the spread of Covid-19 can make operations extremely tricky, to say the least. However, the ‘Contactless Stay’ quality mark that has been developed by RoomRaccoon for the local and international hotel industry will help put guests’ mind at rest and guide hoteliers in their safety measures.
Niels Verspui, Country Manager, RoomRaccoon South Africa says, “In light of the current shutdown, there is hope. The Contactless Stay system will assist with new growth in the industry and automate processes to provide a contactless and great guest experience using less manpower.”
In order to receive the quality mark, hotels must be able to provide online check-in and online payments. Guests can also choose a contactless key system for added safety. The online check-in also provides guests with the option to book extras such as a Corona Kit and the option to exclude housekeeping during their stay. Once these protocols are met, hoteliers can then place the quality mark on the website, social media, and physical building structures.
“RoomRaccoon is relatively new to the South African market. It is an innovative cloud-based software solution for hotels, B&B’s, lodges and holiday homes supporting more than 1 200 business in 45 countries across the globe. The environment in which we operate is incredibly challenging, however the need for innovative tech solutions to support business operations with real-time data and cost-reduction techniques is vital. Adding to this, technology provides contactless operations which is key for travel safety.”
Recent research conducted by RoomRaccoon across 40 countries indicates that 78% of guests felt it is important that hoteliers show their response both to the pandemic, and to government efforts at a local level. “The Contactless Stay quality mark is exactly that,” adds Niels.
According to the United Nations World Travel Organisation (UNWTO), 850 million to 1.1 billion international tourists will not be travelling due to the pandemic, resulting in a 34% decrease in global revenue for the travel and tourism industry from the previous year.
“To accelerate recovery in the months ahead, hoteliers need to be fully committed to putting staff and guests’ well-being first, through safety and security protocols, while harmonizing and coordinating world health travel protocols to reinforce responsible tourism.”
Niels continues, “the Contactless Stay quality mark encourages the use of technology for safe, seamless and touchless travel to help redesign processes and operations in all possible touchpoints; to ultimately support a new vision for global tourism and help it to recover with confidence.”
RoomRaccoon recently conducted a survey amongst UK residents to find out what their travel plans would be in the near future – if you’re hoping to tap into the post-covid travel market from the UK, click here to find out what they’re looking for in their accommodation.