Cape Grace‘s Concierge Moira Mdakana has been accepted into Les Clefs d’Or, or the Society of Golden Keys, making her the first black woman in South Africa to join the elite group. “I want all young children who are in hotel schools right now and are dreaming of becoming an elite concierge to know that anything is possible through hard work. Your background does not define where you will go in life. I’ve proven that anything is possible if you set goals and work hard,” she says.
The Society of Golden Keys is a global organisation, and its members recognised the world-round by hotel guests. Membership is synonymous with ‘excellent service rendered by a seasoned professional’. “You have to be able to engage with all types of guests and provide them with the best customer service all of the time. So you really have to genuinely love it.”
Moira Mdakana, who has arranged a number of special moments for guests, reflects: “Imagine how rewarding it is to be part of orchestrating such a milestone life event for someone!” she enthused. But that’s just part of what she does in between arranging bookings, transfers, restaurants, and tours, going so far as to “anticipate guests’ needs before they even ask”.
As an expert on all things to do in Cape Town, Moira suggests that visitors enjoy the following when they’re in the Mother City: “I really enjoy finding new places to eat. A few of my favourite places to go are Sea Breeze in Bree Street and Tjing Tjing in Longmarket Street – the food is mind-blowing and so creatively prepared.” For a great vibe on a Saturday, the Oranjezicht City Farm Market is another crowd pleaser she enjoys, the local produce and artisanal foods the main drawcards. Lastly, as the mother of a 5-year-old daughter, the Two Oceans Aquarium is always on her list. “Not only does it keep my little one busy with entertainment and fun, but the conservation work they do is incredible (and often goes unnoticed)”.